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Shipping/Payment/Returns

Hi!

We can ship at this moment to the UAE. If you are based in Oman, Qatar, Kuwait or Bahrain, please choose "In Store Pickup" and we will get back to you with the available shipping options.

UAE Specific Information

Shipping

Any order over AED 250 will be shipped by free delivery. Under that, a flat charge per order of AED 15 applies. Orders will be dispatched generally within 1-2 days if the requested books are available. In case of unavailability, you will be informed through email and a refund will be issued.

Payment

We accept payments online using Visa and MasterCard credit/debit card in AED. There is also the option for paying cash on Delivery. Please select your preferred choice at the time of checkout.

Returns & Refunds

You have the right to exchange a product within five days after placing the order, provided that the book is in the original condition. If you wish to do so please send us an email at online@mutanabbi.com .
In an event of cancellation of an order before it is dispatched, you are subjected to a full refund of the amount of the order. Refunds will be done through the original mode of payment.

Please Note:

  • www.albatra.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple shipment/delivery may result in multiple postings to the cardholder’s monthly statement.

If you have any queries or concerns, please whatsapp us at 055-3028947, call 04-2231833 or email online@mutanabbi.com

We look forward to hearing from you!

Thanks

Albatra Team